Runtime (Sbg5) on PREPRODUCTION — UBIKA Service Status

[Resolved] Disruption Detected

Thu, 21 May 2026 09:45:00 +0100

Dear Customer, Dear Partner,

We experienced a high load DDoS attack from 09:45 a.m. to 09:47 a.m.

Traffic was impacted, resulting in slowdowns. The console was not impacted.

We have identified the bottleneck and are working to address it.

The Ubika Support Team

[Resolved] Disruption Detected

Wed, 20 May 2026 19:30:00 +0100

Dear Customer, Dear Partner,

We experienced a high load DDoS attack from 19:30 p.m. to 19:40 a.m.

Traffic was impacted, resulting in slowdowns. The console was not impacted.

We have identified the bottleneck and are working to address it.

The Ubika Support Team

[Resolved] Disruption Detected

Tue, 28 Apr 2026 08:50:00 +0100

Dear Customer, Dear Partner,

There are currently disruptions on the Cloud Protector platform.

All our teams are mobilized to get it back to 100% operational as soon as possible.

This ticket will be updated as the investigation progresses.

The Ubika Support Team

We experienced a DDoS attack from 8:50 a.m. to 11:10 a.m. The Cloud Protector platform is now fully operational again. Traffic was impacted, resulting in slowdowns, and some application logs were also lost. The console was not impacted. Actions have been taken to improve the anti-DDoS system as well as the scalability of the filtering environment. (11:10 — Apr 28)

[Resolved] Availability issue AFTER CONFIGURATION UPGRADE

Fri, 07 Nov 2025 12:00:00 +0100

Dear Customer, Dear Partner,

Some asset are facing traffic logs loss on our Gravelines cluster. Cause is under investigation.

This have no impact on filtering efficiency and traffic passing through Cloud Protector.

The Ubika Support Team

We do not reproduce impact, but it seems that there are issues reported by customers that it has impact on traffic.

Gravelines cluster is now out of production to avoid side effects (15:50 — Nov 7)

Our second cluster now exhibits the same behaviour. You may encounter 504 HTTP error in particular if WAF configurations are frequently reloaded.

We enabled back the Gravelines cluster as there is no benefit of keeping it off. Investigations are ongoing with our hoster. (16:40 — Nov 7)

If possible, avoid to update configurations of assets to avoid assets issues. We are on the process of applying a workaround that mitigate the issue.

Our hoster is investigating on the managed kubernetes infrastructures that seems to be the cause of the issue. (18:10 — Nov 7)

Root cause has been identified. A workaround has been deployed and situation should go back to normal. A proper fix will be deployed on 12/11/2025. (20:55 — Nov 7)

[Resolved] K8s cluster outage

Fri, 31 Oct 2025 17:30:00 +0100

Dear Customer, Dear Partner,

Our filtering cluster hosted in Strasbourg is currently having Control Plane issue and does not deploy anymore configuration updates. We decided to remove it from our load balancing to avoid outdated configurations running.

A case is ongoing with our hoster. Service remains operational in Gravelines cluster.

The Ubika Support Team

The Strasbourg cluster in back on production. (20:05 — Oct 31)

[Resolved] Network pertubations

Wed, 02 Jul 2025 14:23:00 +0200

Dear Customer, Dear Partner,

Network pertubations are ongoing on our cloud provider since Wednesday, 02/07/2025, starting at 14:23 CEST.

The service remains operational. Clients may have encountered sporadic 503 http response code. We decided to update our zoning configuration of Strasbourg zone at 15:45 CEST. There is no perturbations anymore.

We closly monitoring the incident and will update the status

The Ubika Support Team

End of network perturbations, there is no new impact to report. Zoning configuration of Strasbourg has been reset to original one.