{"is":"issue","title":"Availability issue AFTER CONFIGURATION UPGRADE","body":"\u003cp\u003eDear Customer, Dear Partner,\u003c/p\u003e\n\u003cp\u003eSome asset are facing traffic logs loss on our Gravelines cluster. Cause is under investigation.\u003c/p\u003e\n\u003cp\u003eThis have no impact on filtering efficiency and traffic passing through Cloud Protector.\u003c/p\u003e\n\u003cp\u003eThe Ubika Support Team\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003eWe do not reproduce impact, but it seems that there are issues reported by customers that it has impact on traffic.\u003c/p\u003e\n\u003cp\u003eGravelines cluster is now out of production to avoid side effects \n  \u003cspan class=\"faded\"\u003e(15:50 — Nov 7)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003eOur second cluster now exhibits the same behaviour. You may encounter 504 HTTP error in particular if WAF configurations are frequently reloaded.\u003c/p\u003e\n\u003cp\u003eWe enabled back the Gravelines cluster as there is no benefit of keeping it off. Investigations are ongoing with our hoster. \n  \u003cspan class=\"faded\"\u003e(16:40 — Nov 7)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003eIf possible, avoid to update configurations of assets to avoid assets issues. We are on the process of applying a workaround that mitigate the issue.\u003c/p\u003e\n\u003cp\u003eOur hoster is investigating on the managed kubernetes infrastructures that seems to be the cause of the issue. \n  \u003cspan class=\"faded\"\u003e(18:10 — Nov 7)\u003c/span\u003e\n\n\u003c/p\u003e\n\u003chr\u003e\n\u003cp\u003eRoot cause has been identified. A workaround has been deployed and situation should go back to normal. A proper fix will be deployed on 12/11/2025. \n  \u003cspan class=\"faded\"\u003e(20:55 — Nov 7)\u003c/span\u003e\n\n\u003c/p\u003e\n","createdAt":"2025-11-07 12:00:00 +0100 +0100","lastMod":"2026-09-21 16:15:49 +0200 +0200","permalink":"https://status.preprod.ubika.io/issues/2025-11-07/","severity":"disrupted","resolved":true,"informational":false,"resolvedAt":"2025-11-07T20:55:00+01:00","affected":["Runtime (gra11)","Runtime (sbg5)"],"filename":"2025-11-07.md"}